Return form for Guest Users
Advice for registered customers:
Please log in to your customer account to download or print out the free Freeway ticket.
Please log in to your customer account to download or print out the free Freeway ticket.
Dear guest customer, if something does not fit or does not meet your requirements: No problem, we have made provisions for a problem-free and simple return.
- You will receive a prepared returns form together with your shipment. Fill this out and enclose it with the return shipment. This will enable us to allocate the return quickly and correctly when we receive it.
- We will provide you with a DHL freeway ticket for a free return within 14 days of receipt of the shipment.
- Place each product well packed in the parcel and stick the enclosed return label on the outside of the parcel. This way, the return shipment is free of charge for you and goes to the right recipient.
- You can return your shipment to DHL parcel stores and packing stations. Please keep the posting receipt in a safe place. Find a return station near y
- ou. Once your return has been received and checked, you will receive a refund within 14 days using the payment method selected when ordering.
Would you like to send something back?
Please complete the return form below.
To speed up your refund, it is important that you provide us with the details of your order.
You will then see a link to our free Freeway ticket and can save or print it directly.
Drop off the parcel at a DHL parcel store or packing station within 5 working days.
Don't forget to fill out and enclose the return form.
Returns